Bug 418770

Summary: Drawing tablet bug (A15Pro)
Product: [Applications] krita Reporter: Breanna Williams <breannaw000>
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: normal CC: halla
Priority: NOR    
Version First Reported In: 4.2.8   
Target Milestone: ---   
Platform: macOS (DMG)   
OS: macOS   
Latest Commit: Version Fixed In:
Sentry Crash Report:

Description Breanna Williams 2020-03-12 08:48:04 UTC 
SUMMARY
I am using an A15Pro drawing tablet and while drawing it will go off-center from where my pen is. At some point whenever I would try to use the pen again, the curser goes flying off the screen and makes it unusable unless I use my mouse pad 

STEPS TO REPRODUCE
1. Unplug the tablet and plug it back in (didn't work)
2. Messed with the tools to see if something wasn't right
3. restart the program

OBSERVED RESULT
The only thing that worked was restarting Krita itself but, it would happen again first slightly going off-center from where the pen was touching and the curser was showing and then disappeared again making it unusable.

EXPECTED RESULT
To fix the problem permanently but didn't work.

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
On the screen it shows where my pen was but whenever I drew it would draw either off to the side or above where my pen was.

The mousepad would work perfectly fine, it is only the drawing tablet
Comment 1 Halla Rempt 2020-03-12 08:54:48 UTC 
Krita doesn't have any tablet-specific code on macOS -- all we do is use what the OS and the tablet driver sends us. I'm not familiar with an A15Pro tablet -- what brand is that? I do know that Huion on macOS is impossible to use.
Comment 2 Breanna Williams 2020-03-12 17:26:59 UTC 
(In reply to Boudewijn Rempt from comment #1)
> Krita doesn't have any tablet-specific code on macOS -- all we do is use
> what the OS and the tablet driver sends us. I'm not familiar with an A15Pro
> tablet -- what brand is that? I do know that Huion on macOS is impossible to
> use.

Its Veikk iv used it on a few other apps before this and never had this problem
Comment 3 Halla Rempt 2020-03-17 09:55:26 UTC 
Does the tablet tester (see https://docs.krita.org/en/reference_manual/preferences/tablet_settings.html#tablet-tester) also show this offset?
Comment 4 Bug Janitor Service 2020-04-01 04:33:11 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Bug Janitor Service 2020-04-16 04:33:11 UTC 
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!