Bug 417533

Summary:	Huion Krita problems
Product:	[Applications] krita	Reporter:	Barbara <luckyirish95>
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	major	CC:	halla
Priority:	NOR
Version First Reported In:	4.2.8
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Barbara 2020-02-13 03:01:14 UTC

SUMMARY
I use a Huion H610 v2 pro and it works just fine with other programs, heck it worked fine with other krita builds, but now it bugs out so bad it gets to where I have to restart my pc. If I hit a certain button it counts as double[such as double undo], I hardly even use the buttons on my pen and even without use, if I press E it counts as Ctrl+E and merges layers, it will even keep the Ctrl locked on so if I try to click anything else, even with mouse, it messes up so bad, such as discord[opening on browser instead of letting me view messages once I click on them] and messes with anything I do on krita as a whole. As stated, I only have this issue if using Krita with this, never any other art program, and it never happened with previous versions. I apologize if I'm not explaining it well, I have never seen such a thing before and have no idea HOW to explain this, its so strange. There also seems to be some lag, which again was never there before....

STEPS TO REPRODUCE
1. Plug Huion H610 pro v2 tablet in
2. Open Krita
3. Attempt to work on a piece of art.

OBSERVED RESULT
The program is slow, and at some point Ctrl will get stuck without ever being used, buttons will no longer work, sometimes will double press when only pressed once[such as the undo button]. The ctrl button will stick so bad that even unplugging won't help and I have to restart the pc.

EXPECTED RESULT
It shouldn't be running at all like this, the expected result should be that there would be no problems. Lag? Maybe if running too many programs and too many layers....but everything else....

SOFTWARE/OS VERSIONS
Windows: Windows 10
macOS:
Linux/KDE Plasma:
(available in About System)
KDE Plasma Version:
KDE Frameworks Version:
Qt Version: 5.12.5

ADDITIONAL INFORMATION
I really do not know how else to explain any of this, I apologize if it was explained poorly, I'm better with showing problems rather than being verbal.

Comment 1 Halla Rempt 2020-02-13 12:56:52 UTC

I'm sorry, but with my Huion H610, I cannot reproduce this issue.

* Did this happen after you updated Windows or the Huion driver, or did you update Krita?

* Have you tried switching between wintab and windows pointer api in Krita's settings (needs a restart of Krita)

* Have you checked with the tablet tester in Krita's tablet configuration dialog?

* You can follow https://docs.krita.org/en/KritaFAQ.html#what-if-your-tablet-is-not-recognized-by-krita to make a tablet log and attach it to this bug report

* Have you tried resetting krita's settings (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) ?

Comment 2 Bug Janitor Service 2020-02-28 04:33:16 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Barbara 2020-02-28 04:37:39 UTC

(In reply to Bug Janitor Service from comment #2)
> Dear Bug Submitter,
> 
> This bug has been in NEEDSINFO status with no change for at least
> 15 days. Please provide the requested information as soon as
> possible and set the bug status as REPORTED. Due to regular bug
> tracker maintenance, if the bug is still in NEEDSINFO status with
> no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
> due to lack of needed information.
> 
> For more information about our bug triaging procedures please read the
> wiki located here:
> https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging
> 
> If you have already provided the requested information, please
> mark the bug as REPORTED so that the KDE team knows that the bug is
> ready to be confirmed.
> 
> Thank you for helping us make KDE software even better for everyone!

My apologies. I found out it's with the tablet driver, it started out only bugging out on Krita which is why it was thought that was the problem. After following the advice it had started to do this with any other art program, so I went to Huion about it and got it solved. Again, I apologize for the confusion and my lack of activity.