Bug 413446

Summary: Mouse stuck on left side
Product: [Applications] krita Reporter: Crack <chandlerbronson>
Component: UsabilityAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: normal CC: griffinvalley, halla
Priority: NOR    
Version First Reported In: 4.2.7.1   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: Cursor is stuck
tablet logging

Description Crack 2019-10-25 16:06:33 UTC
Created attachment 123484 [details]
Cursor is stuck

SUMMARY
Whenever I try to use the cursor on Krita it is stuck to the left side of the screen I just upgraded from 4.0.2 to 4.2.7. My monitor is an Ace-Pen 1060 it is not a supported monitor but it worked fine before on 4.0.2.


STEPS TO REPRODUCE
1. 
2. 
3. 

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 wolthera 2019-10-25 16:11:35 UTC
Could you add a tabletlog?

https://docs.krita.org/en/KritaFAQ.html#what-if-your-tablet-is-not-recognized-by-krita

Then we can see if there's something weird going on with how Krita gets the events, or something else is happening...
Comment 2 Crack 2019-10-25 17:57:11 UTC
(In reply to wolthera from comment #1)
> Could you add a tabletlog?
> 
> https://docs.krita.org/en/KritaFAQ.html#what-if-your-tablet-is-not-
> recognized-by-krita
> 
> Then we can see if there's something weird going on with how Krita gets the
> events, or something else is happening...

where does krita save the log data
Comment 3 Crack 2019-10-25 18:06:31 UTC
Created attachment 123487 [details]
tablet logging

I figured it out
Comment 4 Halla Rempt 2019-10-25 18:52:41 UTC
Um, from irc i got the impression that you also figured out the bug was fixed?

"18:55:48 <+Crack> yo I was the guy that posted earlier about the cursor issue I fixed it
"

Is that the case?
Comment 5 Crack 2019-10-28 16:47:22 UTC
(In reply to Boudewijn Rempt from comment #4)
> Um, from irc i got the impression that you also figured out the bug was
> fixed?
> 
> "18:55:48 <+Crack> yo I was the guy that posted earlier about the cursor
> issue I fixed it
> "
> 
> Is that the case?

Unfortunately its not the case I thought I had fixed it when I was recalibrated my monitor.
Comment 6 Bug Janitor Service 2019-10-29 04:33:15 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 7 Halla Rempt 2020-05-05 08:01:36 UTC
Can you please reset your configuration (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) and try with the latest beta (https://krita.org/en/item/first-beta-of-krita-4-3-0-released/) -- we had a fix for rare problems with placing the cursor recently.
Comment 8 Bug Janitor Service 2020-05-20 04:33:11 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 9 Bug Janitor Service 2020-06-04 04:33:11 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!