Bug 411686

Summary:	Installer from Live ISO hangs up during first stages of setup
Product:	[KDE Neon] neon	Reporter:	Adam Golański <adam.golanski>
Component:	Live/Install images	Assignee:	Neon Bugs <neon-bugs>
Status:	RESOLVED FIXED
Severity:	major	CC:	bryantdl7, jr, neon-bugs, sitter
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Adam Golański 2019-09-07 20:03:03 UTC

SUMMARY

This is actually very strange behavior, discovered in both KDE Neon user edition and Kubuntu 19.04, so it may be a problem with specific version of KDE software.

I've tried to install these distros on Thinkpad 13 laptop, with the S11-256G-PHISON-SDD (it may be important). The systems boot into the live session, with the installer on desktop. 

After running the installer, when a user chooses the keyboard settings and comes to the software selection, the installer becomes stuck, only the mouse cursor spins forever. Process manager shows 

What is interesting, other distros don't have this problem. I successfully installed new versions of Deepin Linux and Manjaro KDE 18.0.4 on this hardware.


STEPS TO REPRODUCE
1. Flash the ISO of KDE Neon or Kubuntu on the pendrive,
2. Try to install distro with default settings on Thinkpad 13 laptop
3. Watch as the installer hangs, like something is wrong with access to the storage.

OBSERVED RESULT

Installation of the distro is impossible


EXPECTED RESULT

The installer should finish its job.


SOFTWARE/OS VERSIONS

Linux/KDE Plasma: 

Current versions of KDE Neon (20190829-1117.iso) and Kubuntu 19.04

Comment 1 BRYANTDL7 2025-09-09 16:07:24 UTC

This ticket has been archived due to the age of this request, in order to keep currently present issues at the forefront for proper resolution. If this issue is still present, please reopen this ticket and provide additional details related to the request.