Bug 410969

Summary: I can't open Krita.
Product: [Applications] krita Reporter: Mlxxey <1572392170>
Component: UsabilityAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED NOT A BUG    
Severity: crash CC: dimula73, halla
Priority: NOR    
Version First Reported In: 4.2.5   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: which DLL is wrong
kritaopenglrc andkritadisplayrc
kritaopenglrc and kritadisplayrc。

Description Mlxxey 2019-08-16 07:10:43 UTC
Created attachment 122158 [details]
which DLL is wrong

[My system is Chinese] 
问题事件名称:	APPCRASH
  应用程序名:	krita.exe
  应用程序版本:	0.0.0.0
  应用程序时间戳:	00000000
  故障模块名称:	liblcms2.dll
  故障模块版本:	0.0.0.0
  故障模块时间戳:	00000000
  异常代码:	c0000005
  异常偏移:	000000000001c35f
  OS 版本:	6.1.7601.2.1.0.256.1
  区域设置 ID:	2052
  其他信息 1:	c967
  其他信息 2:	c96718c8ef2cdcb50834be5386170631
  其他信息 3:	1e3c
  其他信息 4:	1e3c6730271efc3bbecc953c969a5e94
I urgently need to solve this error.
Thank!
Comment 1 Dmitry Kazakov 2019-08-16 07:23:28 UTC
Hi, MIxxey!

Try removing  your Krita configuration and resources:

Configuration:
https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration

Resources:
https://docs.krita.org/en/KritaFAQ.html#where-are-my-resources-stored
Comment 2 Mlxxey 2019-08-16 07:26:30 UTC
THANK!So and then I need to try re-install Krita?
Comment 3 Mlxxey 2019-08-16 07:44:33 UTC
Created attachment 122159 [details]
kritaopenglrc andkritadisplayrc

.
Comment 4 Mlxxey 2019-08-16 07:45:53 UTC
Created attachment 122160 [details]
kritaopenglrc and kritadisplayrc。
Comment 5 Mlxxey 2019-08-16 07:47:12 UTC
(In reply to Dmitry Kazakov from comment #1)
> 嗨,MIxxey!
> 
> 尝试删除您的Krita配置和资源:
> 
> 组态:
> https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration
> 
> 资源:
> https://docs.krita.org/en/KritaFAQ.html#where-are-my-resources-stored
THANK YOU.I solved it.