Bug 407169

Summary:	IMAP constantly syncing
Product:	[Frameworks and Libraries] Akonadi	Reporter:	Aaron Williams <aaronw>
Component:	IMAP resource	Assignee:	kdepim bugs <kdepim-bugs>
Status:	REPORTED ---
Severity:	normal	CC:	Martin
Priority:	NOR
Version:	5.24.0
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Aaron Williams 2019-05-03 02:04:18 UTC

SUMMARY

I have Kontact running on several computers connected to two different IMAP accounts. One IMAP account is running on Cyrus and the other is connected to Microsoft Office 365. I am seeing both accounts repeatedly syncing the inbox folders almost nonstop. Every time I go to open an email it starts syncing.  These accounts hold a lot of email.  The Cyrus account has easily over 200K emails in the inbox.

I have run akonadictl fsck and akonadictl vacuum as well as restarted akonadi  yet the problem continues.

Note that I also have Akonadi configured to use PostgreSQL.

This behavior is occurring on several computers connected to the same IMAP accounts.

Periodically I have to restart akonadi when Kontact cannot open emails.

STEPS TO REPRODUCE
1. Start Kontact
2. Open an email
3. Kontact starts syncing the folder for each email opened

OBSERVED RESULT
Constantly syncing the Inbox

EXPECTED RESULT
It should not be constantly resyncing the Inbox

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: OpenSUSE 15.0 with latest KDE/QT/Plasma repos
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Martin Steigerwald 2019-05-04 08:12:15 UTC

Dear Aaron, thank you for your report. I saw this as well with Office 365 IMAP. However, I found the default interval is 5 minutes, see settings of IMAP resource. If you have a lot of folders that may explain the regular syncing activity. I set it to 30 minutes meanwhile and it has been better since then.

Comment 2 Aaron Williams 2019-05-04 09:13:11 UTC

My interval is set to 60 minutes.

Comment 3 Aaron Williams 2023-09-09 14:26:24 UTC

I am still seeing this problem with 5.24.0.

Comment 4 Aaron Williams 2023-09-13 16:18:32 UTC

I might add that I am not using Office365 due to the fact that Akonadi does not support OAUTH2 authentication. This is happening with Cyrus IMAP.