Bug 406873

Summary:	Cannot create folder in an project
Product:	[Applications] kdenlive	Reporter:	xtrembug
Component:	User Interface & Miscellaneous	Assignee:	Jean-Baptiste Mardelle <jb>
Status:	RESOLVED WORKSFORME
Severity:	critical	CC:	fritzibaby
Priority:	NOR	Flags:	fritzibaby: timeline_corruption+
Version First Reported In:	19.04.0
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description xtrembug 2019-04-25 06:31:36 UTC

SUMMARY
When I  want to create an folder. Kdenlive crashes

STEPS TO REPRODUCE
1. Start kdenlive
2. Create folder
3. Crash

OBSERVED RESULT
Crash

EXPECTED RESULT
New Folder


SOFTWARE/OS VERSIONS
Windows: 1803 (Build 17134.706)
 

ADDITIONAL INFORMATION
OS: Win10 64-bit | CPU: Intel Core i7-4790K | RAM: 8GB PC3-10700 (4x2) | GPU: Asus GeForce GTX 970 Strix (Driver 417.35) | Sabertooth Z97 Mark1 v3503

Comment 1 emohr 2019-04-25 16:02:51 UTC

Do you have downloaded version 19.04.0-2? If not follow this steps: https://forum.kde.org/viewtopic.php?f=265&t=160337#p415946

Comment 2 xtrembug 2019-04-28 05:26:05 UTC

Hi emohr.
Yes I was using 19.04.0-2.
So I did a new fresh/clean install.
1) Uninstalled kdenlive
2) deletet folder under APPDATA local and roaming
3) Restart PC
4) Installed kdenlive 19.04.0-2
5) Restart PC
6) Tried kdenlive but it crashes again. Unfortunately I cannot start the program again after the crash now. I have to restart my pc to use it again, but the program keeps crashing. I also didn't find the programm running in the background with my taskmanager after crashing.

THis is weird.

Comment 3 xtrembug 2019-04-28 05:37:41 UTC

Update: So I found a file called "kdenliverc" in my AppData/Local folder.
I deleted it and made a new install. Now everything is working!

Comment 4 xtrembug 2019-04-28 05:45:38 UTC

So now I can create new Folders but I cannot add any clips (image, videos). 
Just a tiny error message "Cannot open file C:/Users/xxxx/Desktop/activate.png".

Color and Title clip are working. But nothing else.

Comment 5 xtrembug 2019-04-28 05:48:58 UTC

Arg. Me again. After a restart, everything is working fine again. This is driving me crazy. :)

Comment 6 xtrembug 2019-04-28 06:09:37 UTC

Oh and thanks for your amazing work.
You and your team are the best. Thank you!!

Comment 7 emohr 2019-04-28 08:59:02 UTC

Load clips from the same drive as Kdenlive is installed could be a problem. Just drag/drop it into the bin instead. 

If something is blocking delete the Kdenliverc file or the cache. After you delete Kdenliverc you haven’t to re-install. Just start Kdenlive again.

It seems it works. We close this bug. If it still appears in the latest version, please feel free to re-open it and update the affected version number.