Bug 403424

Summary:	Krita crashes with every move I make. Sometimes even not open the program no matter how long I wait and how much I click on it
Product:	[Applications] krita	Reporter:	Saph Heartstrong <mariamaymanabdelsabour>
Component:	Animation	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	halla
Priority:	NOR
Version First Reported In:	4.1.7
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Saph Heartstrong 2019-01-20 10:29:39 UTC

SUMMARY
Krita crashes with every move I make. Sometimes even not open the program no matter how long I wait and how much I click on it

STEPS TO REPRODUCE
1. Click Krita applicatiom
2. Open file
3. Try to draw or click play button or save

OBSERVED RESULT
App closes without saving and progress is lost most of the time

EXPECTED RESULT
The drawing is shown on screen or the video plays or saves my file

SOFTWARE/OS VERSIONS
Windows: 7
MacOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Halla Rempt 2019-01-20 11:23:50 UTC

Well, that's obviously not normal. Something must be wrong on your system, but from a distance it's hard to guess what it could be. You could try to make crash log (https://docs.krita.org/en/reference_manual/dr_minw_debugger.html#dr-minw), then we could see what's crashing.

Other things to try:

* check whether your graphics driver is up to date
* check whether it makes a difference to disable canvas acceleration
* check whether you've got superfluous "security" software installed, like sandboxie

Comment 2 Bug Janitor Service 2019-02-04 04:33:07 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Bug Janitor Service 2019-02-19 04:33:07 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!