Bug 402999

Summary:	Krita will not open files it has saved
Product:	[Applications] krita	Reporter:	woodshop
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	normal	CC:	griffinvalley, halla
Priority:	NOR
Version First Reported In:	4.1.7
Target Milestone:	---
Platform:	Other
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description woodshop 2019-01-08 15:56:40 UTC

SUMMARY
When trying to reopen files, Krita says the "file does not exist". This only happens on files saved by Krita in network directories. The files can be found in the open file dialog but cannot be opened. Opening from Windows explorer shows splash screen, but still gives the same error. 

Krita will not open any file it has saved on the network in the last day. Krita will open files that it has never saved. Even re-saving in another program with a different file name results in the file not opening. Other image programs open the file with no issue. 

Files saved (by Krita) prior to yesterday seem to be able to be opened. Files saved (by Krita) on local drive can be opened. Having suffered a local drive crash a few months ago, I prefer not to use local directories or have to implement regular backup of local directory. 

STEPS TO REPRODUCE
1. Try to open file saved by Krita within the last day.
2. Tested .png, .jpeg, .kra all have same result 


OBSERVED RESULT
 Lists file path and states "does not exist"

EXPECTED RESULT

opening the file regardless of file location.


SOFTWARE/OS VERSIONS
Krita
  Version: 4.1.7

Qt
  Version (compiled): 5.9.3
  Version (loaded): 5.9.3

OS Information
  Build ABI: x86_64-little_endian-llp64
  Build CPU: x86_64
  CPU: x86_64
  Kernel Type: winnt
  Kernel Version: 10.0.16299
  Pretty Productname: Windows 10 (10.0)
  Product Type: windows
  Product Version: 10

OpenGL Info
  **OpenGL not initialized**

ADDITIONAL INFORMATION

Comment 1 woodshop 2019-01-08 20:53:15 UTC

UPDATE:

Tried re-installing with no success. Finally went into settings and reset defaults. The program was then able to open files normally. Nothing in settings was intentionally changed, but it could have been altered by mistake. I remember the settings dialog opening by mistake, but it was immediately closed. It is possible a hotkey was pressed which changed something. 

If someone knows what setting would cause this issue, it would be helpful to post since resetting defaults may be a daunting task for someone with a lot of custom settings.

Comment 2 wolthera 2019-04-08 15:41:06 UTC

Hi, can you check if the file can be opened with Krita 4.2 ('krita next' on the downloads page)

We have had a few saving issues, amongst which one caused by Krita being too polite to drive syncing systems.

Comment 3 Bug Janitor Service 2019-04-23 04:33:19 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 4 woodshop 2019-04-24 19:55:05 UTC

Files open normally now. The issue turned out to be an IT problem. Cloud Disk space was restricted and I was running out of space. Cleared out duplicate files and freed up space and the problem immediately resolved.

Comment 5 Halla Rempt 2019-04-25 11:01:08 UTC

Thanks for reporting back to us!