Bug 398085

Summary:	Pressure sensitivity has spontaneously stopped working
Product:	[Applications] krita	Reporter:	Alexandria <ayoung175075>
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	major	CC:	colbertalaina, freebox64, halla
Priority:	NOR	Keywords:	triaged
Version First Reported In:	4.1.0
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Alexandria 2018-08-31 00:41:42 UTC

I absolutely love this art program and I use it for all of my designs and I would absolutely hate to have to switch programs for this bug. I am using a wacom tablet on pc with the 4.1.0 version which has worked perfectly since I've been using it but suddenly the program stopped responding to pressure sensitivity. I'm sure that it's a problem with the program because my tablet is working fine as far as pressure reactivity goes with other doodling apps. I don't think there was an update in between now and when it used to work for me, but I could be wrong about that and I'm not sure when the last update was, but it looks like there's a new version out currently. Also, I've noticed a lot of people on the Krita subreddit claiming to have very similar problems. I would just really like to continue to use this program as I depend on it for a portion of my income as a digital artist. Thank you so much for your time, I hope you can get back to me with a solution!

Comment 1 mvowada 2018-08-31 07:51:18 UTC

Hi Alexandria,
which Wacom tablet are you using? OS and driver versions?
Have you tried to ask on the "Krita on Windows" forum (https://forum.kde.org/viewforum.php?f=281)? It seems that often it's a system/hardware issue

Comment 2 Halla Rempt 2018-09-01 10:03:51 UTC

Hi Alexandria,

Please check https://docs.krita.org/en/KritaFAQ.html#what-if-your-tablet-is-not-recognized-by-krita. In short:

* Check whether a newer or an older driver for your tablet fixes the issue
* Check whether resetting the driver's configuration fixes the issue
* Check whether resetting Krita's settings (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration) fixes the issue.

Comment 3 Andrew Crouthamel 2018-09-28 03:15:41 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 4 Andrew Crouthamel 2018-10-29 02:07:37 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!