Bug 397848

Summary:	cursor tracking on wacom cintiq 22"
Product:	[Applications] krita	Reporter:	tobor68
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED UPSTREAM
Severity:	normal	CC:	halla, tobor68
Priority:	NOR
Version First Reported In:	4.1.1
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description tobor68 2018-08-24 19:15:40 UTC

The cursor offsets when reaching a vertical area of the canvas. I've just updated to the new version of Krita; prev version worked fine.

here is a video of the bug in action:

https://drive.google.com/open?id=1e-bdtJut8pB43IOhHaQfDnCVSsq2uYya (Krita bug.mov)

i put the component under general as I don't know what's causing the bug, Krita or the Wacom driver.

Cheers!

Comment 1 Halla Rempt 2018-08-24 19:16:40 UTC

In all probability the Wacom drivers. Which version of the driver are you using, and which display is your main display?

Comment 2 tobor68 2018-08-24 20:00:56 UTC

Hi Boudewijn,

I just rebooted the PC and checked the driver version and it says it's the newest.

If you watch the video in the link, you'll see that the stylus tracks properly outside of the canvas area.

I've played with it a little more and it even happens when using the Pan Tool.

If there's anymore info I can give you please let me know!

(I'm on Windows 7, btw)

Cheers

Comment 3 tobor68 2018-08-24 20:01:27 UTC

(In reply to tobor68 from comment #2)
> Hi Boudewijn,
> 
> I just rebooted the PC and checked the driver version and it says it's the
> newest.
> 
> If you watch the video in the link, you'll see that the stylus tracks
> properly outside of the canvas area.
> 
> I've played with it a little more and it even happens when using the Pan
> Tool.
> 
> If there's anymore info I can give you please let me know!
> 
> (I'm on Windows 7, btw)
> 
> Cheers

oh, and the Cintiq is my main display

Comment 4 tobor68 2018-08-30 15:05:26 UTC

I finally got a chance to test the Wacom driver to see if it caused this bug and indeed it does.

The most current Wacom driver 6.3.30-6 caused the drawing bug.

I walked back the driver to 6.3.29-6 and the bug disappeared.

Comment 5 Halla Rempt 2018-08-31 08:46:54 UTC

Okay, then that's a known issue with the driver: wacom knows about it and is working on a fix.