Bug 394958

Summary: Not working with new tablet driver update Wacom Intuos Pro L 6.3.30-2
Product: [Applications] krita Reporter: Seryoga Biryukov <seryoga.cg>
Component: GeneralAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: critical CC: halla
Priority: NOR Keywords: triaged
Version First Reported In: 4.0.3   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: attachment-7275-0.html

Description Seryoga Biryukov 2018-06-02 15:22:28 UTC
Not working with new tablet driver update Wacom Intuos Pro L 6.3.30-2
Comment 1 Halla Rempt 2018-06-02 15:51:37 UTC
Hi Seryoga,

Please report a bug with Wacom; if they break their drivers, they will have to fix it...
Comment 2 Seryoga Biryukov 2018-06-02 17:04:59 UTC
Created attachment 113018 [details]
attachment-7275-0.html

Other graphics software works fine!

2018-06-02 18:51 GMT+03:00 Boudewijn Rempt <bugzilla_noreply@kde.org>:

> https://bugs.kde.org/show_bug.cgi?id=394958
>
> Boudewijn Rempt <boud@valdyas.org> changed:
>
>            What    |Removed                     |Added
> ------------------------------------------------------------
> ----------------
>                  CC|                            |boud@valdyas.org
>          Resolution|---                         |UPSTREAM
>              Status|UNCONFIRMED                 |RESOLVED
>
> --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> ---
> Hi Seryoga,
>
> Please report a bug with Wacom; if they break their drivers, they will
> have to
> fix it...
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Halla Rempt 2018-06-02 17:52:18 UTC
That still doesn't make it a Krita bug. I will get in touch with my wacom contacts after the weekend and ask them about it, but there is nothing we can do.

You could try to switch to using the Windows Ink API in Krita's settings; that might work in the meantime.
Comment 4 Halla Rempt 2018-06-07 07:16:43 UTC
I'm in touch with Wacom now and they want to know:

* Do you have other wacom tablets to test with
* Does Krita crash, or do you simply have no pressure?
Comment 5 Halla Rempt 2018-06-07 07:16:58 UTC
Setting to needsinfo.
Comment 6 Halla Rempt 2018-06-07 07:17:48 UTC
Oh, and have you

* tried to reset Krita's settings
* tried to reset the tablet driver settings using the wacom settings utility?
Comment 7 Andrew Crouthamel 2018-09-28 03:12:31 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 8 Andrew Crouthamel 2018-10-28 03:36:53 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!