| Summary: | Krita crashes when creating a new file or opening an existing one | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | sr.loire |
| Component: | General | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED FIXED | ||
| Severity: | normal | CC: | halla, scottpetrovic |
| Priority: | NOR | ||
| Version First Reported In: | 4.0.1 | ||
| Target Milestone: | --- | ||
| Platform: | Microsoft Windows | ||
| OS: | Microsoft Windows | ||
| Latest Commit: | https://commits.kde.org/krita/18760637769be2b546313c10645f32a1123d3041 | Version Fixed/Implemented In: | |
| Sentry Crash Report: | |||
| Attachments: |
kritacrash logs
system info crashlogs krita crashlog system info |
||
Usually this has to do with an old configuration file from Krita 3.x hanging around. Can you try to clear those files. https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration Deleted the kritarc and kritadisplayrc files and still crashes the same. I tried, on the same machine, booting a Manjaro KDE Live USB with free drivers and krita 4.0.1 intalled from the repositories worked fine. Could't test it with non-free drivers because the live image doesn't load correctly. Please try to get a crash log. It is fairly certain that this is a problem with your setup, of course, because hundreds of thousands of people use Krita on Windows 10 without problems, but it would be good to have the following information so we could start guessing what's up: * crash log (https://docs.krita.org/Dr._Mingw_debugger) * system information for bug reports (from the dialog in the help menu) * whether you have any security software installed other than Windows Defender Created attachment 112409 [details]
system info
Created attachment 112410 [details]
crashlogs
I attached the crashlogs where i opened an existing file and tried to create a new one and the system info from the krita help dialog. I have Zone Alarm installed. Hm... The crash seems to happen in the grid docker. let's see if I can find the cause. Okay, I don't understand how this could happen -- apparently there is a canvas showing the document, but no document, but I can work around this. Git commit b0275f3e0e1e19df0a306fa147f48b7079df92a1 by Boudewijn Rempt. Committed on 04/05/2018 at 10:12. Pushed by rempt into branch 'master'. Check pointers before dereferencing M +1 -1 plugins/dockers/griddocker/griddocker_dock.cpp https://commits.kde.org/krita/b0275f3e0e1e19df0a306fa147f48b7079df92a1 You should be able to test this fix in the next nightly build: https://binary-factory.kde.org/job/Krita_Nightly_Windows_Build/ Git commit 18760637769be2b546313c10645f32a1123d3041 by Boudewijn Rempt. Committed on 04/05/2018 at 12:54. Pushed by rempt into branch 'krita/4.0'. Check pointers before dereferencing (cherry picked from commit b0275f3e0e1e19df0a306fa147f48b7079df92a1) M +1 -1 plugins/dockers/griddocker/griddocker_dock.cpp https://commits.kde.org/krita/18760637769be2b546313c10645f32a1123d3041 Created attachment 112461 [details]
krita crashlog
Created attachment 112462 [details]
system info
No Luck with the latest night-build T_T (krita-nightly-x64-v4.0.0.51-1033-g1d6a7e2ec6-setup.exe) I attach the new system info and crashlogs. Yes, the latest nightly build doesn't have the fix yet. Tomorrow's should have it. Ok, with today build the problem is solved. Great work! Ah, phew! |
Created attachment 112110 [details] kritacrash logs Machine: Microsoft Windows 10 Pro Versión 10.0.16299 Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 cores. Nvidia Quadro K620 Krita 3.3 worked fine on a Windows 7 installation, but Krita 4.0 and 4.0.1 crashes when creating or opening a file. I did a clean upgrade to Windows 10 and the problem presists. Happens with graphics acceleration ANGLE, DirectX and Off.