Bug 387023

Summary:	Krita crashes, lags, and freezes often.
Product:	[Applications] krita	Reporter:	thepalehermit
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	halla
Priority:	NOR	Keywords:	triaged
Version First Reported In:	3.3.2
Target Milestone:	---
Platform:	Other
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	attachment-26647-0.html

Description thepalehermit 2017-11-17 04:09:27 UTC

I notice that when I work with multiple images, within and without the same document, that Krita freezes and crashes. 

There are also times that my brush freezes while I am drawing. The only way to 'unstick' it is to move the cursor off the canvas and over one of the docks. It happens rather frequently.

I also experience lag at seemingly random times.

I use a Huion 610Pro tablet and have an Intel i3 Core (unfortunately) but I have run the program as administrator and even done a clean reinstall. Help?

Comment 1 Halla Rempt 2017-11-17 07:36:52 UTC

Well, it does sound like your system is messed up. It's impossible to figure out what's up from a distance, but have you got any "security" software other than that what comes with Windows installed? Total Defender or Sandboxie or something like that?

Comment 2 thepalehermit 2017-11-22 15:59:29 UTC

Created attachment 109014 [details]
attachment-26647-0.html

Actually, a security suite from charter

On Fri, Nov 17, 2017 at 00:36 Boudewijn Rempt <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=387023
>
> Boudewijn Rempt <boud@valdyas.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |WAITINGFORINFO
>              Status|UNCONFIRMED                 |NEEDSINFO
>                  CC|                            |boud@valdyas.org
>
> --- Comment #1 from Boudewijn Rempt <boud@valdyas.org> ---
> Well, it does sound like your system is messed up. It's impossible to
> figure
> out what's up from a distance, but have you got any "security" software
> other
> than that what comes with Windows installed? Total Defender or Sandboxie or
> something like that?
>
> --
> You are receiving this mail because:
> You reported the bug.

Comment 3 Halla Rempt 2017-11-22 18:31:51 UTC

I'd get rid of that for sure:

http://www.tomsguide.com/forum/id-2578687/charter-security-suite.html

But I cannot promise it will fix your problems with Krita, of course.

Comment 4 Andrew Crouthamel 2018-09-28 02:33:40 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 5 Andrew Crouthamel 2018-10-28 03:23:44 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!