Bug 375643

Summary:	Krita crashes when opening file/new document
Product:	[Applications] krita	Reporter:	Anita <akasume>
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	halla
Priority:	NOR	Keywords:	triaged
Version First Reported In:	3.1.1
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Anita 2017-01-28 06:54:23 UTC

Hello. I just recently updated Krita to version 3.1.1 from version 3.0.1 and it now crashes whenever I try to open a file or create a new document.

3.0.1 allowed me to work on my drawings, but the brushes were a little glitchy with my tablet and had a lag. Also, the program would crash whenever I closed a document.

I don't know if it helps any, but my computer is an acer laptop with 64 bit windows 7.

Thank you.

Comment 1 Halla Rempt 2017-01-28 07:43:27 UTC

Hi Anita,

If Krita 3.0.1 crashed whenever you closed a document, I'm beginning to suspect that there are issues with your laptop. Can you try to disable opengl (settings/configure krita/display) and see if that helps with 3.1.1? If that makes a difference, please tell us the exact model of your laptop.

Comment 2 Andrew Crouthamel 2018-09-28 02:30:08 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Andrew Crouthamel 2018-10-28 03:29:33 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!