Bug 374846

Summary:	Whenever I try to press 'save as' krita crashes on my file
Product:	[Applications] krita	Reporter:	doubleotrouble
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	grave	CC:	halla
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	the .kra file in question

Description doubleotrouble 2017-01-09 22:41:12 UTC

I finished drawing the file, and saved it as a .kra, however I tried to open it two weeks later to save it as a jpeg, and now krita won't let me open ANY file (when i press the 'open' tool when I turn it on, the program immediately crashes) and when I open the commission file from file explorer and try to press 'save as' so I can make it into a jpeg, krita also crashes.
Other files I'm able to save as jpegs, but this one for some reason I can't. I have many different saved copies of this file on my computer, and I tried saving ANY of those as a jpeg, and it doesn't work. Somehow this file is corrupted and I really need it fixed and/or a jpeg of the file itself. Please, this is vitally important, as it is a commission work.

Comment 1 doubleotrouble 2017-01-09 23:00:32 UTC

Created attachment 103321 [details]
the .kra file in question

Comment 2 Halla Rempt 2017-01-10 11:41:09 UTC

Which version of Krita are you using? I just tested on Linux with the latest development version, and I didn't have any problem opening the file or saving it. In Platform you say you're using Linux; have you tried the latest 3.1.1 appimage? In any case, I'll send you a png and jpeg.

Comment 3 doubleotrouble 2017-01-11 02:41:17 UTC

(In reply to Boudewijn Rempt from comment #2)
> Which version of Krita are you using? I just tested on Linux with the latest
> development version, and I didn't have any problem opening the file or
> saving it. In Platform you say you're using Linux; have you tried the latest
> 3.1.1 appimage? In any case, I'll send you a png and jpeg.

I actually don't use a linux, I thought I'd selected Windows, but apparently I didn't. But I really think that overall, it's my laptop that's just dying. It restarts almost every time I pick it up, and even lately has just started deleting random files, literally erasing them from existence. I'd try to fix things with krita, but whenever I try using the latest version my computer puts glitches into the program such as making random lines appear on my drawing where I don't want them to be, so I'm mostly using an older version (2.9.9) since that's the only one that my computer seems to let me use, despite it now crashing every time I just press 'open' to open files. I'm hoping to get a new computer in the near future, there really doesn't seem like there's much I can do at this point.
Anyway, thank you so SO much for sending me the image files of this piece. I'd spent almost 12 hours on it, so it's such a relief that I'm actually going to be able to give it to the person who commissioned me. Thank you!!

Comment 4 Halla Rempt 2017-01-11 13:28:01 UTC

Outch, that sounds like bad hardware indeed! I'm afraid there isn't more we can do about this bug then, so I'm going to close it. Good luck with finding new hardware!