Bug 370208

Summary:	KDE Neon updated to 5.8 - now can't log in (blank screen after splash)
Product:	[KDE Neon] neon	Reporter:	Avery Freeman <averyfreeman>
Component:	Packages User Edition	Assignee:	Neon Bugs <neon-bugs>
Status:	RESOLVED WORKSFORME
Severity:	grave	CC:	andrew.crouthamel, averyfreeman, jr, neon-bugs, nono31393, sitter, subdiff
Priority:	NOR	Keywords:	triaged
Version:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Other
Latest Commit:		Version Fixed In:

Description Avery Freeman 2016-10-06 18:44:44 UTC

Hi 

I had a working copy of KDE Neon 5.7 on my Thinkpad X220 (i5-2410m 16GB ram)

I upgraded the system using apt-get.  The screen went blank.  now whenever I try to start the computer, I get the KDE Neon 5.8 splash screen, but nothing after that.  The system is not hung - keys do not respond, but if I press the power button or CTRL-ALT-DEL combination (maybe just any key?) the splash screen returns and the system reboots.

Can anyone help me figure out how to fix this?  I miss KDE.

Thanks
Avery

Reproducible: Always

Steps to Reproduce:
1. Turn on computer
2. Press key combination or power button
3. Resets

Actual Results:  
System booted to splash screen / animation (KDE Neon 5.8 banner)
Screen goes blank
System reboots - wash, rinse, repeat.

Expected Results:  
Login screen should appear so I can use my computer :P

Had been using KDE Neon 5.7 for about 2 months with no problems up until now.

Comment 1 nono31393 2016-10-06 21:55:40 UTC

I have just updated my system to the latest KDE Neon and I seem to have the same issue. 
In my case, after login I got the black screen with the K logo avec the rolling wheel. After a few seconds, the wheel freezes and nothing more happen. I do get a cursor so the computer is not frozen and I can reach other tty.

Comment 2 Roman Gilg 2016-10-07 18:00:57 UTC

Did you do sudo apt full-upgrade?

Comment 3 Avery Freeman 2016-10-08 19:30:09 UTC

Hi - Did not do apt-get full-upgrade, just apt-get update && apt-get upgrade

Sounds like we are experiencing the same issue.  Did not try getting another tty - thanks for mentioning, will be useful for fixing

Comment 4 Jonathan Riddell 2016-10-19 11:29:43 UTC

Does it work after  apt install neon-desktop ?

Do you have nvidia-prime dual graphics?

Comment 5 Andrew Crouthamel 2018-11-06 00:03:12 UTC

Hi there, could you please update your bug regarding the prior comment?

Comment 6 Bug Janitor Service 2018-11-21 04:46:17 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 7 Bug Janitor Service 2018-12-06 03:44:19 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!