Bug 369648

Summary:	Kmail/PIM Import Tool hangs or freezes while importing from Thunderbird
Product:	[Applications] kmail2	Reporter:	Unknown <null>
Component:	general	Assignee:	kdepim bugs <kdepim-bugs>
Status:	RESOLVED WORKSFORME
Severity:	major	CC:	null, pecunia, web.mseidel
Priority:	NOR
Version:	5.2.3
Target Milestone:	---
Platform:	Kubuntu
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Unknown 2016-10-02 19:02:25 UTC

On a fresh install of Kubuntu 16.10 beta 2, I tried to use the import wizard to import my Thunderbird e-mail data to Kmail/Kontact. However, once it gets to the "Importing in progress...", the import wizard hangs/freezes/shows no indication of activity, leaving me to close the wizard.

Reproducible: Always

Steps to Reproduce:
1. Open Kmail
2. In the top menu, go to Tools > Import Wizard
3. Close Kmail (while leaving import dialog window open, per its instructions), then click OK on the PIM Import Tool winow.
4. Select "Thunderbird", then click Next.
5. Make sure "Import Everything" is highlighted, then click Next.

Actual Results:  
Import wizard freezes/hangs/shows no indication of activity or that it's importing.

Expected Results:  
The import wizard imports the Thunderbird data and puts it appropriately into Kmail.

Bug discovered while using:
Kmail 5.1.3
Kubuntu 16.10 beta 2 x64
KDE Plasma 5.7.2
KDE Frameworks 5.26.0 (Kmail says its using KDE Frameworks 5.24.0)
Qt 5.6.1

Comment 1 Unknown 2017-05-09 16:33:42 UTC

This bug is still present in Kmail 5.2.3 in Kubuntu 17.04 x64. I've updated the bug to reflect this status.

Comment 2 Martin Seidel 2017-12-02 13:45:46 UTC

I have a similar problem with Debian stable and openSuSe stable. After importing about 5000 emails (~ 700 MB, divided into ~ 100 containers) plasma becomes permanently unstable, it hangs or crashes after some time when kmail starts.
Although I have deleted the import folder, it appears again and again, because again and again a subscription activated, even if I disable it again. I suspect Plasma hangs every time Kmail updates the Thunderbird import folder. The approximately 100 containers are useless except for 6 (inbox / sent by 3 mail accounts)

Comment 3 Justin Zobel 2022-11-10 22:33:04 UTC

Thank you for reporting this issue in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!

Comment 4 Bug Janitor Service 2022-11-25 05:16:25 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 5 Bug Janitor Service 2022-12-10 05:13:41 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!

Comment 6 Jayes 2024-02-21 10:51:56 UTC

This bug report dates back to 2016., but the problem still exists in 2024. I can confirm it for kmail 5.240.95 rc2 on Fedora 40. And, I am sorry to say it, it has never worked properly for me.