Bug 369425

Summary:	bringing up emails from IMAP is very slow and details appear missing
Product:	[Applications] kmail2	Reporter:	davidblunkett <dav1dblunk3tt>
Component:	general	Assignee:	kdepim bugs <kdepim-bugs>
Status:	REPORTED ---
Severity:	normal	CC:	post
Priority:	NOR
Version:	5.1.3
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description davidblunkett 2016-09-27 14:08:28 UTC

Frequently, but not all the time, kmail is very slow bringing up emails leaving long pauses "retrieving emails" - I'm current using kubuntu 16.04 and this problem has started since moving here from 14.04 last month.  

In addition the attachment symbols are often missing in the list of emails, reading the email often, but not always, causes it to reappear. Sometimes this is just some emails, but, sometimes (at present) all the attachment symbols vanish. Hovering over the email in the list produces the same result - the tag showing attachment is missing even if the attachment is present in the email pane below. Sometimes this is fixed by selecting another mailbox and switching back but it is a bit random.

Reproducible: Always

Steps to Reproduce:
Select and email and wait for a long time for it to be retrieved


Actual Results:  
Attachment symbols may or may not be present and there may be long delays retrieving emails

Expected Results:  
Symbols should appear correctly and the random long delays shouldn't occur

Comment 1 Knut Hildebrandt 2017-01-13 05:06:07 UTC

I can confirm slow opening of massages in kmail. Usually these are messages with big audio or image attachments.

I also can confirm that attachments are not shown in the header of the message.

Comment 2 Knut Hildebrandt 2017-01-13 05:10:40 UTC

I forgot to mention that I'm using Chakra Linux with

kmail 16.12.0
akonadi 16.12.0

But this behaviour already prevails for a while.

Comment 3 Justin Zobel 2022-10-30 00:37:50 UTC

Thank you for reporting this bug in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!

Comment 4 Knut Hildebrandt 2022-11-01 23:30:47 UTC

Recently Kmail, or Kontact respectively, are slow in opening mails. I'm not sure if this only holds true for IMAP accounts and/or has anything to do with the original bug.

But I'm definitely sure that the attachment problem prevails. In some mails attachments are shown in the header as well as at the bottom of the mail text and sometimes - less frequently - only at the bottom. The latter might cause overlooking attachments. Maybe I should mention at this point, that I "prefer text to HTML" and chose "smart" attachment representation.

This is my system configuration:
Operating System: Manjaro Linux
Kontact Version: 5.21.1 (22.08.1)
KDE Plasma Version: 5.25.5
KDE Frameworks Version: 5.98.0
Qt Version: 5.15.6

Comment 5 Bug Janitor Service 2022-11-16 05:15:51 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
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https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

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