| Summary: | Krita crashes whenever I try to draw on canvas. | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | Errjune <arjunguwrong> |
| Component: | Brush engines | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED WORKSFORME | ||
| Severity: | crash | CC: | amberyoder27, arjunguwrong, griffinvalley, halla |
| Priority: | NOR | ||
| Version First Reported In: | 3.0 | ||
| Target Milestone: | --- | ||
| Platform: | Microsoft Windows | ||
| OS: | Microsoft Windows | ||
| Latest Commit: | Version Fixed/Implemented In: | ||
| Sentry Crash Report: | |||
| Attachments: |
Log file of crash
Log file of crash in Krita Gemini Krita 3.0 log file Line tool crash Deleted files |
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Description
Errjune
2016-06-03 15:32:50 UTC
What brand of tablet do you have? Does https://krita.org/item/anatomy-of-a-bug-fix/ sound relevant? I use Wacom Cintiq. Also, I forgot to mention the canvas size. Crash occurs in A4, A5, and A6 canvas. Sometimes crashes in normal crash like 1980x1080 whilst using brush tool. Created attachment 99387 [details]
Log file of crash
This bug is from Krita 3.0 (git f0cbffc)
Created attachment 99388 [details]
Log file of crash in Krita Gemini
The bug was produced in Krita Gemini V:3.0 (git f0cbffc)
Is this while screen recording the session? I've got a cintiq myself and even when using obs, everything is fine, so I haven't been able to reproduce this :-( I also see move events, but they are mouse events, which suggests that Krita doesn't even see the cintiq as a tablet. No, not whilst screen recording. I think I will uninstall and install krita again. Thanks for the reply Boude :) Uhm, if you want to reset the settings, reinstalling krita won't help much, this will: https://docs.krita.org/KritaFAQ#Resetting_Krita_configuration Hi, sorry for the late comment. But, it seems I figured out the root cause of the crash. It was the brush bundles from 2.9. After deleting those bundles, Krita 3.0 works fantastic. Hm, could you attach those bundles to the bug so we can test? There shouldn't be crashes because of old resource bundles! I think you're right. It worked fine all day, but just after rebooting my computer, Krita started to crash. Now, I've uninstalled 3.0 and installed 2.9. 2.9 works fine. Created attachment 99767 [details]
Krita 3.0 log file
Hi can you once again check the log file please. Thanks.
The crash actually looks like happening in something called thumbnailcache which is called when a file dialog opens, not when drawing. Did you press ctrl-s to save or something like that? Yes I always use ctrl + S to save. So what can we do to prevent the crash? Yes I always use ctrl + S to save. So what can we do to prevent the crash? What I meant is -- is that when you get the crash? Not while drawing, but when calling up the file dialog for saving? If that's the case, then the problem is in some windows shell extension that you have installed. Can you check whether you've got the Krita shell extension for showing thumbnails of .kra files installed? As far as I know, the crash occurs randomly. Not while saving, or when calling up the file dialog for saving. Hi, just an update! Good news and bad news. First, bad news. I found three unusual files in program files>Krita (x64)>bin. After deleting those files, Krita didn't crash like before while using brush tool, but crashed when I tried to draw with the line tool (Not the first try but after multiple tries) Here is the event log of crash, if this helps: Faulting application name: krita.exe, version: 0.0.0.0, time stamp: 0x00000409 Faulting module name: Qt5Core.dll, version: 5.6.0.0, time stamp: 0x66bdf060 Exception code: 0xc0000005 Fault offset: 0x00000000000b1896 Faulting process id: 0x1dc0 Faulting application start time: 0x01d1d36e1e661212 Faulting application path: C:\Program Files\Krita (x64)\bin\krita.exe Faulting module path: C:\Program Files\Krita (x64)\bin\Qt5Core.dll Report Id: 3729c195-a4a4-402e-a2ed-408ced28bda0 Faulting package full name: Faulting package-relative application ID: Good news is that I created a new user account. And Krita 3.0 doesn't crash in the new account whatsoever. I tried to create a crash/bug for an hour. It simply works fantastic. Thanks :) Created attachment 99780 [details]
Line tool crash
Hi, Do you remember what those files were? The log for the line tool crash still shows something weird happening when windows opens the file dialog in the thumbnail cache: 00006002 164.25920105 [10612] shell\comdlg32\fileopensave.cpp(9456)\COMDLG32.dll!76BD0750: (caller: 76BC3458) ReturnHr[PreRelease](1) tid(1904) 80070490 Element not found. 00006003 164.25920105 [10612] CallContext:[\PickerModalLoop\InitDialog\FileDialogInitEnterpriseData] 00006004 164.26266479 [10612] shell\ext\thumbnailcache\lib\thumbcacheapi.cpp(243)\thumbcache.dll!725DDFD9: (caller: 725DE191) ReturnHr[PreRelease](14) tid(221c) 8004B203 But if with a different user, Krita seems to work fine, it must be a local issue, not something that we can fix. Created attachment 99785 [details]
Deleted files
These were the files that I deleted.
It won't let me draw on the canvas. The canvas opens, but my brushes and mouse won't even show up. I can't draw on existing canvases either. It won't let me draw on the canvas. The canvas opens, but my brushes and mouse won't even show up. I can't draw on existing canvases either. Amber, Update to Krita 3.3 and enable ANGLE. See https://krita.org/en/item/krita-3-3-0/ |