Bug 362544

Summary: [WACOM BAMBOO] Offset on either canvas or tablet
Product: [Applications] krita Reporter: lunaaurum
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: normal CC: griffinvalley, halla
Priority: NOR Keywords: triaged
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
URL: https://gyazo.com/32d7c5c18a7697303430e71f7683e181
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:

Description lunaaurum 2016-05-01 12:32:46 UTC 
Not sure which is causing the problem, but there's an offset for the canvas and doesn't allow me to use the whole screen. The cursor/brush always changes when I reach some sort of boundary somewhere in the canvas and jumps to some other part of the screen or farther in the same direction. 

I have a dual monitor and I only have it operating on the main screen I look at, so I thought that it would help if I adjusted the tablet offset thing. However I've tried to bring up the tablet offset on the program but it doesn't come up at all. 

I don't really know what's causing all this. I didn't have this problem at  version 2.9.6.3. This problem is present in both 2.9.11.0 and 3.0 Beta. 

Reproducible: Always

Steps to Reproduce:
1.Download either the current 2.9 version of Krita or the 3.0 Beta version. With a tablet and dual monitors.
2.Open Krita and create a new canvas.
3.Try to draw on canvas

Actual Results:  
As I described, the brush/cursor just appears farther along the same direction on the screen and I can only work on a small part of the canvas before it appears around the tool areas.

Expected Results:  
The program should have allowed me to move the cursor/brush in the whole screen area without jumping or a only being able to work on a small portion.
Comment 1 Halla Rempt 2016-05-03 06:03:52 UTC 
What tablet model are you using?
Comment 2 wolthera 2016-05-05 12:13:04 UTC 
They're using a bamboo. The real question is which generation bamboo, and whether or not they have their tablet set to mouse mode?
Comment 3 lunaaurum 2016-05-05 12:39:04 UTC 
(In reply to wolthera from comment #2)
> They're using a bamboo. The real question is which generation bamboo, and
> whether or not they have their tablet set to mouse mode?

The tablet I'm using has apparently been discontinued. It's the Wacom Bamboo Pen Tablet (I had to make sure three times that that was right because it's such a simple name). And my tablet was set to pen mode and not mouse at any of the times I tried to use my tablet on the newer versions of Krita.
Comment 4 Halla Rempt 2016-12-22 13:04:37 UTC 
You could try to generate a tablet log to see if there is anything weird going on (https://docs.krita.org/KritaFAQ#How_to_fix_a_tablet_offset_on_multiple_screen_setup_on_Windows), but it might also be that the wacom settings have become corrupted, and that you need to reset those. Can you try that and then check with the latest krita?
Comment 5 Andrew Crouthamel 2018-09-26 22:13:39 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 6 Andrew Crouthamel 2018-10-27 03:39:30 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!