Bug 360229

Summary:	[TRUST] Krita instantly closes when i use my tablet
Product:	[Applications] krita	Reporter:	Unknown <null>
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED FIXED
Severity:	grave	CC:	griffinvalley, halla, riepulainen, sjulian2000, vitaljok
Priority:	NOR
Version First Reported In:	2.9.11
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Unknown 2016-03-07 22:45:44 UTC

Krita opens showing no problems,if i try to draw with me mouse it doesn't show any problem,when i try to use my table krita instantly closes,showing no message

Reproducible: Always

Steps to Reproduce:
1.Open krita
2.Approach the pen to my tablet
3.Crash

Actual Results:  
Krita crashes instantly

Expected Results:  
let me draw using my tablet

[3532] Fatal Error: Accessed global static 'KisPart *s_instance()' after destruction. Defined at C:\dev\desktop64\p\calligra\krita\ui\KisPart.cpp:189

Comment 1 Halla Rempt 2016-03-08 07:28:01 UTC

Is this a trust tablet?

Comment 2 Unknown 2016-03-13 11:43:41 UTC

(In reply to Boudewijn Rempt from comment #1)
> Is this a trust tablet?

Yes...

Comment 3 Halla Rempt 2016-03-14 09:00:07 UTC

Then there is nothing we can do; Trust no longer makes or sells or supports their tablets, so we cannot get test hardware. We might accidentally have fixed the crash in Krita 3.0 -- you can try a pre-alpha build and see if that works for you.

Comment 4 wolthera 2016-03-15 12:45:46 UTC

I am setting this to waiting for info.

Comment 5 Halla Rempt 2016-03-16 07:28:53 UTC

*** Bug 360253 has been marked as a duplicate of this bug. ***

Comment 6 Halla Rempt 2016-03-16 07:29:31 UTC

Confirmed by duplicates

Comment 7 Vitalijs 2016-04-16 09:54:11 UTC

Hi!

Used Krita 2.9.11 on Win7 (x64) for a while with Trust Flex Design tablet. It worked fine.
Yesterday upgraded to Win10 (x64) and now it crushes immediately when tablet is used. 
Latest vendor drivers for Win10 are used (v4).

So far found that Krita x64_2.9.6.3 works fine on Win10, all later versions are crushing (including pre-alphas).

It would be really nice to have this bug fixed.
Thanks!

P.S. Is it possible to get error sack trace in Krita somehow? any logs?

Comment 8 Unknown 2016-04-16 11:08:38 UTC

Working fine on Krita 3.0

Comment 9 Halla Rempt 2016-04-16 11:26:57 UTC

Hi Vitalijs,

Since we do not have the hardware, we cannot fix the issue. You could, like Marcos suggests, try 3.0.

Comment 10 Vitalijs 2016-04-16 11:40:03 UTC

(In reply to marcosrezendeb from comment #8)
> Working fine on Krita 3.0

Could you, please, share which exactly version of Krita / Trust driver / Windows are you using?
For me krita3-prealpha3-de0d43d, as well as krita-2.99.89 are still crushing.

Comment 11 Halla Rempt 2016-05-15 10:54:53 UTC

*** Bug 363081 has been marked as a duplicate of this bug. ***