Bug 358995

Summary:	New version of Krita not opening, however I can see Krita running in task manager
Product:	[Applications] krita	Reporter:	Stanley <matrixstanleykomarniski>
Component:	Krita Gemini	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	grave	CC:	griffinvalley, halla
Priority:	NOR
Version First Reported In:	2.9.10
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Stanley 2016-02-04 19:51:08 UTC

I can run Krita 2.8 and older, it runs perfectly fine

If I install Krita 2.9 any version, Krita runs however nothing is displayed on screen.  I can see Krita running in the task manager.

I have tried both 32 and 64 bit versions.  I have verified that Krita install file is working by installing it on a different system.  I have tried a different video card, however the result is the same.  Krita runs in task manager but nothing displays on the screen.  If I install the 2.8 versions, they run just fine.

My system is a windows 10 x64 with 8GB memory and ssd as a boot, with a raid 10 as the data drive.

it is a amd 6 core processor 3.6Ghz

any help would be great

Stan...

Reproducible: Always

Steps to Reproduce:
1.Install Krita 2.9
2.run first time, nothing displays on screen
3.task manager show krita running and using memory and cpu

Actual Results:  
nothing on the screen, with Krita running in the background, can see the process in task manager...

Expected Results:  
Program would open

8 GB memory
6 core 3.6 GHz processor
Nvidia Geforce video card

Comment 1 wolthera 2016-02-04 20:40:55 UTC

Does this also happen with 3.0 alpha? (you can get it in the news posts)

Comment 2 Halla Rempt 2016-02-05 07:04:17 UTC

And do you have any weird software like sandboxie or other "security" software installed on that system?

Comment 3 Stanley 2016-02-07 04:35:32 UTC

(In reply to wolthera from comment #1)
> Does this also happen with 3.0 alpha? (you can get it in the news posts)

Yes it does with 3.0 alpha, exactly the same.  I run it, nothing happens, but I can see it running in task manager

Comment 4 Stanley 2016-02-07 04:36:39 UTC

(In reply to Boudewijn Rempt from comment #2)
> And do you have any weird software like sandboxie or other "security"
> software installed on that system?

No weird antivirus or sandboxie running on that system.  Only has windows defender.  I even disabled defender with no change...!

Comment 5 Halla Rempt 2016-02-08 07:07:09 UTC

Hm... There simply must be something different between those two systems you're talking about, something that explains the issue. It's not something we can 'fix' in Krita, though, for that it should be more generally reproducible. You could try another Qt5/Kf5 application like Kate (http://kate-editor.org/2014/11/30/kate5-on-windows/) perhaps; if that shows the same behaviour the issue is likely an interaction between Qt and your Windows system, if not, something else is going on.

Comment 6 Stanley 2016-02-08 17:21:34 UTC

(In reply to Boudewijn Rempt from comment #5)
> Hm... There simply must be something different between those two systems
> you're talking about, something that explains the issue. It's not something
> we can 'fix' in Krita, though, for that it should be more generally
> reproducible. You could try another Qt5/Kf5 application like Kate
> (http://kate-editor.org/2014/11/30/kate5-on-windows/) perhaps; if that shows
> the same behaviour the issue is likely an interaction between Qt and your
> Windows system, if not, something else is going on.

not sure where you get the second system from...?!?!??!

I can install old version of krita 2.8 or earlier - it works

I install any version 2.9 or later - it does not work...

hope this clears up any confusion... 

os is windows 10 x64

Comment 7 Stanley 2016-02-08 17:23:47 UTC

btw what is Qt5/Kf5????

Comment 8 Stanley 2016-02-08 17:49:49 UTC

I have installed Kate, with no issues...!

For some reason again, it appears that Krita 2.9 or later... is running as a "Background Process" rather than an "App" in windows...

is there anyway to fix this???

Comment 9 Halla Rempt 2016-02-08 19:39:02 UTC

I don't know; this is something that is only happening on your system.  As for the second system, you said "I have verified that Krita install file is working by installing it on a different system".

Comment 10 Halla Rempt 2016-06-16 12:23:42 UTC

I'm sorry, this must really be a local issue. Maybe one of the 3.0 builds work better for you?