| Summary: | MS Surface Pro 3 n-trig pen does only work after installing Photoshop CC | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | Tobias <tobias.jakobs> |
| Component: | General | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED UPSTREAM | ||
| Severity: | major | CC: | geoffrey.megardon, halla |
| Priority: | NOR | ||
| Version First Reported In: | 2.9.7 | ||
| Target Milestone: | --- | ||
| Platform: | Microsoft Windows | ||
| OS: | Microsoft Windows | ||
| Latest Commit: | Version Fixed/Implemented In: | ||
| Sentry Crash Report: | |||
| Attachments: | Krita 3.0.0.1 Error Message | ||
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Description
Tobias
2015-11-11 09:50:12 UTC
Yeah, but is this a Krita bug? If Adobe pushes a system library (I'm not sure which one, I tried to make a before/after snapshot for installing Photoshop CC, but Microsoft's tool crashed on it) that fixes a bug in Microsoft/N-Trig's wintab driver, isn't that a bug in their driver? I'd love to know what Adobe does here, but I doubt we'll be able to replicate it! > Yeah, but is this a Krita bug? I don't know. But is it a problem for Krita users? Definitely yes. Is the solution to first install the wintab driver and then install Photoshop something we can expect a normal user to do? Definitely not. The Problem here is, that other programs work and Krita not. Photoshop does a bad trick, yes. But the preinstalled Apps works out of the box. Perhaps the best solution is to switch to the new DirectInk API on Windows: http://wmpoweruser.com/pen-and-inking-support-confirmed-for-windows-10-on-phones/ https://channel9.msdn.com/Events/Build/2015/2-681 https://github.com/Microsoft/Windows-universal-samples/tree/master/Samples/SimpleInk Yeah, and it's impossible to report bugs to Microsoft, which is where this issue belongs. Implementing eInk support is a month or two of work, which is time we don't have, of course. Anyway, the next version of Krita is currently using Qt's tablet support again, and you could try whether that works on your SP3: https://dl.dropboxusercontent.com/u/16058153/Krita/krita_3.0.0.1.msi You need to reset to factory, of course, and I cannot test that since apparently that broke on my SP3. And just uninstalling photoshop doesn't remove the system component it added that fixed wintab support. I've had one report that the actual issue was simply a missing msvc dll in the n-trig driver download, but I haven't been able to confirm that. Created attachment 95464 [details]
Krita 3.0.0.1 Error Message
The translation of the error message is:
The program can't be started because VCRUNTIME140.dll is missing on the computer. Please reinstall the program.
I've just installed Krita 3.0.0.1 on a friends SP3. On this system Krita or PS wasn't installed before. Here I get this error if I try to start Krita. Well, sure, it's a really experimental package, that's one of the msvc runtime dll's. I'm sure there's a download somewhere, like: http://www.dll-files.com/dllindex/dll-files.shtml?vcruntime140 Microsoft should fix their wintab driver installer, we cannot do that for them. We also do not have the manpower to also implement support for the Ink api. And we do put the msvc 2015 runtime installer in the zip file and mention it in every release. *** Bug 363657 has been marked as a duplicate of this bug. *** |