Bug 346744

Summary: [WACOM INTUOS] Mapping and Pressure Problems with Krita and Wacom Intuos Pro tablet when I use two monitors (laptop+second hdmi monitor).
Product: [Applications] krita Reporter: Daniel <dma2100>
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: normal CC: halla, krita1.3.bukbukbukark, thegaybiscuit
Priority: NOR Keywords: triaged
Version: unspecified   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed In:
Attachments: Two DebugView log files

Description Daniel 2015-04-26 23:54:26 UTC 
Krita ver. 2.9.2
OS: Windows 8.1
Tablet: Wacom Intuos Pro M
PC: Dell Laptop Core I7
1) Krita running on the laptop's  integrated monitor (main): It results in a wrong mapping/offset (only into the Canvas workspace). No offset while on the menus and dockers.
2) Krita running on the second monitor: The mapping gets OK, but NO Pressure sensitivity.
I made two log files: The first on the main monitor (offset). On the second Log I dragged Krita to the second monitor, switched the tablet mapping also to this second one e draw a couple of lines, but it has no Pressure sensitivity.
Thanks a lot!
Daniel


Reproducible: Always

Steps to Reproduce:
1. Run Krita in a Win 8.1 enviroment with two monitors
2. Try to draw at main monitor (offset)
3. Switch to second monitor (no pressure sensitivity)

Actual Results:  
Wrong Mapping

Expected Results:  
Right Mapping and Pressure Sensitivity  ;)

Thank you a lot!
Krita is great!
Comment 1 Daniel 2015-04-26 23:57:47 UTC 
Created attachment 92240 [details]
Two DebugView log files
Comment 2 Halla Rempt 2015-05-20 11:33:47 UTC 
Hi Daniel,

Thanks for your report. I haven't had time to setup a dual monitor setup (other than my usual dell + cintiq setup) so I haven't been able to reproduce it yet, I'm afraid.
Comment 3 krita1.3.bukbukbukark 2015-10-20 05:08:22 UTC 
This sounds possibly related to the problem I'm seeing, apologies if it's a separate issue but this is what I've found:

I'm only seeing the offset problem.

I'm only seeing it with Krita Gemini 2.9 pre-alpha (Krita Desktop 2.9.8 is working correctly for me - beautifully in fact - so perhaps this bug has already been fixed?).

I'm using a surface pro 3, windows 10, without a secondary monitor.

I'm seeing an offset to the pen tracking that corresponds to the windows DPI scaling setting.

I have to have the DPI scaling set to 150% as the screen is so dense, and with that setting there is a varying offset from the physical position of the pen, as though Krita is getting unscaled coordinates for the pen. In other words it will track as if the screen was smaller than it actually is.

Setting the DPI scaling to 100% cures the problem, but makes all the UI unusably small.
Comment 4 Halla Rempt 2015-10-20 05:58:23 UTC 
Yes, we fixed the n-trig/surface pro scaling issue in 2.9. The fix didn't work for gemini, but gemini 3.0 should be fine.
Comment 5 Halla Rempt 2016-06-17 09:13:30 UTC 
Could you try: 

https://docs.krita.org/KritaFAQ#How_to_fix_a_tablet_offset_on_multiple_screen_setup_on_Windows

For fixing the offset?
Comment 6 Halla Rempt 2016-10-31 14:48:36 UTC 
Please check back when having tested with that howto.
Comment 7 Andrew Crouthamel 2018-09-28 02:44:03 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 8 Andrew Crouthamel 2018-10-28 03:33:12 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!