Bug 318378

I know bugzilla does support that feature, but there are a few issues with it:

1. Although it doesn't happen with high frequency, I do notice that from time to time some user somehow manages to send the reply to kde-bugs-dist@kde.org without adding the comment.  So (almost) nobody will see it. Data lost. I notice that because I follow kde-bugs-dist@kde.org.

2. Another thing related with data lost is sometimes users try to upload attachment through replying the email. That sometimes works, sometimes not.  I have observed conversations like "I sent the file as attachment but where is it ? well, you should use the web interface"  between users and developers for a few times.

3. Sometimes, users choose to provide non-sensitive information in a private mail to someone whose email address is mentioned in the received mail, instead of adding it in the public tracker. I have experienced such situation quite a few times. That is really bad, not only because it creates unexpected noise for me, but also that it makes the information not as usual as is it could have been.  Information should go to the public tracker whenever possible.


4. Users have no overview concerning latest bug status, available attachments and so on. It happens from time to time some user asks "in which version is this bug fixed?", although the web interface clearly says it.

5. Uses replying the email tends to quote too much, which creates clutter in the web interface unnecessarily.


So my suggestion is in the start of each sent mail, add something which explicitly discourages users replying to this mail and encourage them to use the web interface. This is what is used in mails(excluding the ones for the original reports) sent from bugs.gentoo.org : 

    DO NOT REPLY TO THIS EMAIL. Also, do not reply via email to the person
    whose email is mentioned below. To comment on this bug, please visit:
    https://bugs.gentoo.org/show_bug.cgi?id=448686

    --- Comment #13 from someone@somewhere.com ---
    I can confirm that renaming the "old" Ebuilds to 2.6.3 works.


Note I'm not suggesting disabling that feature (bugs.gentoo.org seems to have totally disabled it by using a invalid reply-to address). I just want to discourage *average* users using it. It should still be useful and usable for *power* bugzilla users.  








Reproducible: Always