Bug 302145

Summary: I cannot see a message without switch to html mode
Product: [Applications] kmail2 Reporter: Dimitrios Glentadakis <dglent>
Component: generalAssignee: kdepim bugs <kdepim-bugs>
Status: RESOLVED NOT A BUG    
Severity: normal CC: kollix
Priority: NOR    
Version: 4.8.2   
Target Milestone: ---   
Platform: Mageia RPMs   
OS: Linux   
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: Kmail shows only 1 line of the message
In the browser we see the message normaly
The source code of the message
The normal behavior of kmail in html messages

Description Dimitrios Glentadakis 2012-06-18 18:37:42 UTC 
I received a message and firstly i thought that it has only one line (see screenshot). But i opened the message in the browser (gmail account) and i saw that the message has other lines that i could nt see in kmail. To see the content of the message i have to switch to html. I think that i have to be informed about that from kmail as it happens already in other messages in html format, where kmail suggests me to click in a link to see in html mode

Reproducible: Sometimes

Steps to Reproduce:
It happened in a message that i received, i attach the source code of the message

Actual Results:  
I dont see the content of the message in non html mode, kmail does nt propose me to see the message in html mode

Expected Results:  
Show a link to click in order to see the message in html mode

Some times i receive message in html format and kmail show them in a plain text mode, and some times with messages with html format kmail propose me a link to click ans see the message in a html format
Comment 1 Dimitrios Glentadakis 2012-06-18 18:38:32 UTC 
Created attachment 71919 [details]
Kmail shows only 1 line of the message
Comment 2 Dimitrios Glentadakis 2012-06-18 18:39:12 UTC 
Created attachment 71920 [details]
In the browser we see the message normaly
Comment 3 Dimitrios Glentadakis 2012-06-18 18:40:47 UTC 
Created attachment 71921 [details]
The source code of the message

* I deleted some informations that was associated with my profile in this company and i wrote "DELETED" it their place.
Comment 4 Dimitrios Glentadakis 2012-06-18 18:44:27 UTC 
Comment on attachment 71921 [details]
The source code of the message

>Delivered-To: dglent@gmail.com
>Received: by 10.231.55.132 with SMTP id u4csp82247ibg;
>        Mon, 18 Jun 2012 11:16:35 -0700 (PDT)
>Received: by 10.50.217.199 with SMTP id pa7mr9366768igc.17.1340043395116;
>        Mon, 18 Jun 2012 11:16:35 -0700 (PDT)
>Return-Path: <no-reply@sygic.com>
>Received: from node-sl2057.smtp.com (node-sl2057.smtp.com. [50.23.177.89])
>        by mx.google.com with ESMTP id vr5si29143152pbc.43.2012.06.18.11.16.34;
>        Mon, 18 Jun 2012 11:16:35 -0700 (PDT)
>Received-SPF: neutral (google.com: 50.23.177.89 is neither permitted nor denied by best guess record for domain of no-reply@sygic.com) client-ip=50.23.177.89;
>Authentication-Results: mx.google.com; spf=neutral (google.com: 50.23.177.89 is neither permitted nor denied by best guess record for domain of no-reply@sygic.com) smtp.mail=no-reply@sygic.com; dkim=pass header.i=@smtp.com
>Received: from [86.110.224.24] (unknown [86.110.224.24])
>	by node-sl2057.smtp.com (Postfix) with ESMTPA id 4EED0245200C
>	for <dglent@gmail.com>; Mon, 18 Jun 2012 14:16:34 -0400 (EDT)
>X-SMTPCOM-Spam-Policy: SMTP.com is a paid relay service.
>	We do not tolerate UCE of any kind.
>	Please report it ASAP to abuse@smtp.com
>X-SMTPCOM-Sender-ID: 29390
>X-SMTPCOM-Tracking-Number: 554135794
>DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=smtp.com;
>	s=smtpcomcustomers; t=1340043394;
>	bh=3ehBlTiWCAP4Smul6TKoQ86uCRuHPKlIf2/iFIOGYKo=;
>	h=To:From:Subject:Date:X-LibVersion:MIME-Version:Content-Type:
>	 Content-Transfer-Encoding:X-Priority:X-MSMail-Priority:X-MimeOLE:
>	 X-mid:X-Mailer:User-Agent:X-Sender:List-Unsubscribe:Message-ID;
>	DELETED
>	 K1YHyGZbDOANm+WW9sk2xxDJq89gtCh/VQY6xD6UJoWtV15ze2gH4jcqbVX/XlWMeM
>	 cX4IsRFZB6FJELjDeBVrCLvovU4YTu2tWnuBjXwk=
>To: Dimitrios <dglent@gmail.com>
>From: Sygic Navigation <eshop@sygic.com>
>Subject: Add traffic information to your Sygic navigation
>Date: Mon, 18 Jun 2012 16:53:15 +0200
>X-LibVersion: 3.3.2_4
>MIME-Version: 1.0
>Content-Type: multipart/alternative;
> boundary="_=_swift-DELETED.14779692_=_"
>Content-Transfer-Encoding: 7bit
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-MimeOLE: Produced by SwiftMailer 3.3.2_4
>X-mid: ZGdsZW50QGdtYWlsLmNvbSAsIGMyNTcgLCBtMjI4
>X-Mailer: ACEM
>User-Agent: ACEM
>X-Sender: <eshop@sygic.com>
>List-Unsubscribe: <http://newsletter.sygic.com/box.php?nl=DELETED>
>Message-ID: <20120618172241.7000.31069602.swift@newsletter.sygic.com>
>
>This is a message in multipart MIME format.  Your mail client should not
>be displaying this. Consider upgrading your mail client to view this
>message correctly.
>--_=_swift-DELETED.14779692_=_
>Content-Type: text/plain; charset=utf-8
>Content-Transfer-Encoding: 8bit
>
>Click here to unsubscribe from future mailings:
>http://newsletter.sygic.com/box.php?nl=DELETED
>--_=_swift-DELETED.14779692_=_
>Content-Type: text/html; charset=utf-8
>Content-Transfer-Encoding: 8bit
>
><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
>
><head>
><title>My document title</title>
></head>
><body>
><p>Dear Dimitrios,</p> <p>&nbsp;</p> <p>Summer vacation is your time to relax. Now getting there and back can be, too.</p> <p>&nbsp;</p> <p>Enjoy your summer vacation by getting there and back and everywhere in between, without stress or worries. With our Real-Time Traffic you can travel on clear roads, under clear skies, staying away from traffic jams and delays.&nbsp;</p> <p><br /> Save your time and money! Get it now with this 25% discount code valid until 20.6.2012:</p> <p>&nbsp;</p> <p>DELETED</p><p>&nbsp;</p> <p>1.&nbsp;&nbsp;&nbsp;&nbsp; Visit our online shop for&nbsp;<a href="http://newsletter.sygic.com/lt.php?c=DELETED=-http--www.sygic.com/en/ios:traffic">iOS</a>&nbsp;or&nbsp;<a href="http://newsletter.sygic.com/lt.php?c=DELETED=-http--www.sygic.com/en/android:traffic">Android</a></p> <p>2.&nbsp;&nbsp;&nbsp;&nbsp; Scroll down</p>
><p>3.&nbsp;&nbsp;&nbsp;&nbsp; Select Real-Time Traffic package of your interest</p> <p>4.&nbsp;&nbsp;&nbsp;&nbsp; Click "Add to cart"</p> <p>5.&nbsp;&nbsp;&nbsp;&nbsp; Proceed with the checkout</p> <p>6.&nbsp;&nbsp;&nbsp;&nbsp; Enter discount code and click on "Calculate price"</p> <p>&nbsp;</p> <p>Enjoy stress-free driving!</p> <p>&nbsp;</p> <p>Sygic. We listen.</p>
><div><a href="http://newsletter.sygic.com/box.php?nl=DELETED">Click here</a> to unsubscribe from future mailings.</div><img src="http://newsletter.sygic.com/lt.php?nl=DELETED=open" border="0" /></body>
>--_=_swift-DELETED.14779692_=_--
>
Comment 5 Dimitrios Glentadakis 2012-06-18 18:46:06 UTC 
Sorry but i wanted to delete a personal info in the attachement and when i saved it it made a new comment
Comment 6 Dimitrios Glentadakis 2012-06-23 05:42:26 UTC 
Created attachment 72061 [details]
The normal behavior of kmail in html messages
Comment 7 Martin Koller 2012-08-08 22:06:33 UTC 
The mail has a header
Content-Type: multipart/alternative;
 boundary="_=_swift-DELETED.14779692_=_"

which tells the mail client to either show the one (text) or the other (html) format, and the boundary tells it where that part starts.
The text only part (Content-Type: text/plain;) contains what kmail shows by default (as you seem to not have told it to show html per default).

So kmail is correct in what it shows when you do not tell it explicitly that you want to see html instead.

What you mention as "kmail shows a html warning box" ... this is only done when the mail comes in HTML _only_ (which is not the case here)