Bug 289937

Summary: Error when trying to install a new connexion screen
Product: [Applications] systemsettings Reporter: Xavier Besnard <xavier.besnard>
Component: kcm_ksplashthememgrAssignee: Lubos Lunak <l.lunak>
Status: RESOLVED WORKSFORME    
Severity: normal CC: kde
Priority: NOR Keywords: triaged
Version First Reported In: 1.0   
Target Milestone: ---   
Platform: Ubuntu   
OS: Linux   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:

Description Xavier Besnard 2011-12-27 16:54:19 UTC 
Version:           1.0 (using Devel) 
OS:                Linux

Error message in French (...) :

Impossible de s'authentifier / exécuter l'action : Erreur du moteur DBus : impossible de contacter l'assistant. Erreur de connexion : Launch helper exited with unknown return code 255. Erreur de message : Launch helper exited with unknown return code 255 (code 7)

Reproducible: Didn't try

Steps to Reproduce:
Launch the system settings. Select Theme Tab. Then Install a new Theme I downloaded previously. Then I got a message with the text in French & English:

Impossible de s'authentifier / exécuter l'action : Erreur du moteur DBus : impossible de contacter l'assistant. Erreur de connexion : Launch helper exited with unknown return code 255. Erreur de message : Launch helper exited with unknown return code 255 (code 7)

Impossible to authentify/execute the action: Error in the DBus engine. Impossible to contact the wizard. Connexion error....


Expected Results:  
Installation of a new connexion theme.

OS: Linux (i686) release 3.2.0-6-generic
Compiler: gcc
Comment 1 David Edmundson 2015-02-07 13:59:05 UTC 
Do you still see this problem?
Comment 2 Andrew Crouthamel 2018-09-25 03:42:21 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Andrew Crouthamel 2018-10-27 03:53:47 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!
Comment 4 Xavier Besnard 2018-10-27 08:00:49 UTC 
Same procedure executed 4 times and without problem.
I supposed that the bug was fixed.
Regards. Xavier


$ plasmashell -v
plasmashell 5.14.2

$ uname -a
Linux xavier-UX305CA 4.18.0-11-generic #12-Ubuntu SMP Tue Oct 23 19:22:37 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 18.10
Release:        18.10
Codename:       cosmic