Bug 228018

Summary:	kcrash assistant fails to report bugs -- consistently.
Product:	[Applications] drkonqi	Reporter:	Willy Gommel <wg3w>
Component:	general	Assignee:	Dario Andres <andresbajotierra>
Status:	RESOLVED DUPLICATE
Severity:	normal	CC:	kdebugzilla, mail, postmaster
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Debian testing
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	Example of a crash report for which reporting failed

Description Willy Gommel 2010-02-22 10:50:14 UTC

Version:            (using KDE 4.3.5)
Compiler:          Linux C 4.4 
OS:                Linux
Installed from:    Debian testing/unstable Packages

I'm talking about kcrash assistant, NOT the web site.

Unfortunately, every time I come up with a complete report, kcrash assistant tries to submit the report; every time, it comes back with a message, "Unknown error", accompanied by a "Retry" button. This is disastrous for any real reporting of errors by less savvy users. Thank you very much!

Comment 1 Dario Andres 2010-02-22 13:24:53 UTC

Mh, this could happen when the website is having problems / too much cpu load...
or if the bug report contains invalid fields/values or characters... 
I already added code to handle various situations.
-You could try this on KDE SC 4.4; and if you are still experiencing the bug, I could try to give you some patch to get more debug information.
Regards

Comment 2 Dario Andres 2010-03-17 13:18:14 UTC

Any news about this ?

Comment 3 E.Patton 2010-03-29 21:57:32 UTC

I have this issue as a hard error on recent crashes.

KDE 4.4.1 Fedora 12 x86_64

Comment 4 E.Patton 2010-03-29 22:01:39 UTC

Created attachment 42358 [details]
Example of a crash report for which reporting failed

I've attached a failed crash report (not inline in case characters are an issue and also because the crash duplicates a known issue).

NB I am not reporting the crash in Amarok, only using it for an example of a report with a problem.

Re: web site load - I was able to browse and search the web site in between retry attempts to submit the crash report. A Wireshark trace did not show any problems (e.g. TCP retries) but the TLS prevented any view of the application level conversation.

Comment 5 Dario Andres 2010-04-03 14:23:42 UTC

@E.Patton: could you review your system logs and check if you have messages like the ones described at bug 217742 ?
Regards

Comment 6 E.Patton 2010-04-03 23:03:03 UTC

Nothing in the current .xsesson-errors. When I next get a crash (unless you can suggest a know hard crash?), I'll capture the .xsession-errors.

I get the following if I open konqueror and go to the bookmarked https://bugs.kde.org:


konqueror(3335)/kparts KParts::BrowserRun::scanFile: KUrl("https://bugs.kde.org/")
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "https" for KUrl("https://bugs.kde.org/")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorDS3335.slave-socket"
kio_http(3274)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_http(3274)/kssl KTcpSocket::showSslErrors: "The host name did not match any of the valid hosts for this certificate"
kio_http(3274)/kssl KIO::TCPSlaveBase::startTLSInternal: Cipher info -   advertised SSL protocol version 8  negotiated SSL protocol version 8  authenticationMethod: "RSA"  encryptionMethod: "AES"  keyExchangeMethod: "DH"  name: "DHE-RSA-AES256-SHA"  supportedBits: 256  usedBits: 256
kio_http(3274)/kio (kioslave) KIO::SlaveBase::mimeType: "text/html"
konqueror(3335)/kparts KParts::BrowserRun::slotBrowserMimetype: found "text/html" for KUrl("https://bugs.kde.org/")
konqueror(3335)/kdecore (trader) KMimeTypeTrader::query: query for mimeType  "text/html" ,  "Application"  : returning  9  offers
konqueror(3335)/kdecore (trader) KMimeTypeTrader::query: query for mimeType  "text/html" ,  "KParts/ReadOnlyPart"  : returning  4  offers
konqueror(3335)/kdecore (KLibrary) findLibraryInternal: plugins should not have a 'lib' prefix: "libkhtmlpart.so"
konqueror(3335)/kdecore (KLibrary) findLibraryInternal: plugins should not have a 'lib' prefix: "libkhtmlpart.so"
konqueror(3335)/kdecore (KLibrary) kde4Factory: The library "/usr/lib64/kde4/libkhtmlpart.so" does not offer a qt_plugin_instance function.
konqueror(3335)/khtml (part) KHTMLPart::openUrl: KHTMLPart(0x192a380) opening KUrl("https://bugs.kde.org/")
konqueror(3335)/kio (Scheduler) KIO::SchedulerPrivate::findIdleSlave: Resume metadata is ""
konqueror(3335)/kio (Scheduler) KIO::SchedulerPrivate::findIdleSlave: HOLD: Reusing held slave for KUrl("https://bugs.kde.org/")
konqueror(3335)/kio (bookmarks) KBookmark::updateAccessMetadata: KBookmark::updateAccessMetadata  "/4"   "https://bugs.kde.org/"
konqueror(3335)/kio (bookmarks) KBookmarkManager::saveAs: KBookmarkManager::save  "/home/eamonn/.kde/share/apps/konqueror/bookmarks.xml"
konqueror(3335)/khtml (html) DOM::HTMLDocumentImpl::changeModes:  using compatibility parseMode
konqueror(3335)/khtml (html) DOM::HTMLDocumentImpl::changeModes:  using transitional parseMode
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "https" for KUrl("https://bugs.kde.org/skins/standard/global.css")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorAn3335.slave-socket"
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "https" for KUrl("https://bugs.kde.org/skins/contrib/Dusk/global.css")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorQi3335.slave-socket"
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "https" for KUrl("https://bugs.kde.org/skins/contrib/oxygen/global.css")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorvn3335.slave-socket"
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "https" for KUrl("https://bugs.kde.org/skins/custom/global.css")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorPw3335.slave-socket"
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "https" for KUrl("https://bugs.kde.org/media/images/top-kde.jpg")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorxA3335.slave-socket"
kio_http(3273)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_http(3271)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_http(3276)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_http(3279)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_http(3280)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_http(3273)/kssl KTcpSocket::showSslErrors: "The host name did not match any of the valid hosts for this certificate"
kio_http(3273)/kssl KIO::TCPSlaveBase::startTLSInternal: Cipher info -   advertised SSL protocol version 8  negotiated SSL protocol version 8  authenticationMethod: "RSA"  encryptionMethod: "AES"  keyExchangeMethod: "DH"  name: "DHE-RSA-AES256-SHA"  supportedBits: 256  usedBits: 256
kio_http(3276)/kssl KTcpSocket::showSslErrors: "The host name did not match any of the valid hosts for this certificate"
kio_http(3276)/kssl KIO::TCPSlaveBase::startTLSInternal: Cipher info -   advertised SSL protocol version 8  negotiated SSL protocol version 8  authenticationMethod: "RSA"  encryptionMethod: "AES"  keyExchangeMethod: "DH"  name: "DHE-RSA-AES256-SHA"  supportedBits: 256  usedBits: 256
kio_http(3271)/kssl KTcpSocket::showSslErrors: "The host name did not match any of the valid hosts for this certificate"
kio_http(3271)/kssl KIO::TCPSlaveBase::startTLSInternal: Cipher info -   advertised SSL protocol version 8  negotiated SSL protocol version 8  authenticationMethod: "RSA"  encryptionMethod: "AES"  keyExchangeMethod: "DH"  name: "DHE-RSA-AES256-SHA"  supportedBits: 256  usedBits: 256
kio_http(3279)/kssl KTcpSocket::showSslErrors: "The host name did not match any of the valid hosts for this certificate"
kio_http(3279)/kssl KIO::TCPSlaveBase::startTLSInternal: Cipher info -   advertised SSL protocol version 8  negotiated SSL protocol version 8  authenticationMethod: "RSA"  encryptionMethod: "AES"  keyExchangeMethod: "DH"  name: "DHE-RSA-AES256-SHA"  supportedBits: 256  usedBits: 256
kio_http(3280)/kssl KTcpSocket::showSslErrors: "The host name did not match any of the valid hosts for this certificate"
kio_http(3280)/kssl KIO::TCPSlaveBase::startTLSInternal: Cipher info -   advertised SSL protocol version 8  negotiated SSL protocol version 8  authenticationMethod: "RSA"  encryptionMethod: "AES"  keyExchangeMethod: "DH"  name: "DHE-RSA-AES256-SHA"  supportedBits: 256  usedBits: 256
kio_http(3273)/kio (kioslave) KIO::SlaveBase::mimeType: "text/css"
kio_http(3276)/kio (kioslave) KIO::SlaveBase::mimeType: "text/css"
kio_http(3271)/kio (kioslave) KIO::SlaveBase::mimeType: "text/css"
kio_http(3279)/kio (kioslave) KIO::SlaveBase::mimeType: "text/css"
kio_http(3274)/kio (kioslave) KIO::SlaveBase::mimeType: "image/gif"
kio_http(3273)/kio (kioslave) KIO::SlaveBase::mimeType: "image/png"
kio_http(3276)/kio (kioslave) KIO::SlaveBase::mimeType: "image/jpeg"
kio_http(3271)/kio (kioslave) KIO::SlaveBase::mimeType: "image/jpeg"
kio_http(3279)/kio (kioslave) KIO::SlaveBase::mimeType: "image/jpeg"
kio_http(3274)/kio (kioslave) KIO::SlaveBase::mimeType: "image/png"
kio_http(3273)/kio (kioslave) KIO::SlaveBase::mimeType: "image/png"
kio_http(3276)/kio (kioslave) KIO::SlaveBase::mimeType: "image/png"
kio_http(3271)/kio (kioslave) KIO::SlaveBase::mimeType: "text/html"
kio_http(3279)/kio (kioslave) KIO::SlaveBase::mimeType: "text/html"
kio_http(3274)/kio (kioslave) KIO::SlaveBase::mimeType: "text/html"
kio_http(3280)/kio (kioslave) KIO::SlaveBase::mimeType: "image/jpeg"
kio_http(3273)/kio (kioslave) KIO::SlaveBase::mimeType: "text/html"
konqueror(3335) SearchBarPlugin::HTMLDocLoaded: Warning: there is no profile attribute or wrong profile attribute in <head>, as specified by open search specification 1.1 
konqueror(3335)/kio (bookmarks) KBookmark::updateAccessMetadata: KBookmark::updateAccessMetadata  "/4"   "https://bugs.kde.org/"
konqueror(3335)/kio (bookmarks) KBookmarkManager::saveAs: KBookmarkManager::save  "/home/eamonn/.kde/share/apps/konqueror/bookmarks.xml"
konqueror(3335)/kio (Slave) KIO::Slave::createSlave: createSlave "file" for KUrl("file:///home/eamonn/.kde/share/apps/konqueror/autosave/owned_by_1.123")
konqueror(3335)/kio (KIOConnection) KIO::ConnectionServer::listenForRemote: Listening on  "local:/tmp/ksocket-eamonn/konquerorRS3335.slave-socket"
kded(2422)/remote kioslave RemoteDirNotify::FilesRemoved: RemoteDirNotify::FilesRemoved
kded(2422)/remote kioslave RemoteDirNotify::toRemoteURL: RemoteDirNotify::toRemoteURL( KUrl("file:///home/eamonn/.kde/share/apps/konqueror/autosave/owned_by_1.123") )
kded(2422)/remote kioslave RemoteDirNotify::toRemoteURL: result => KUrl()
kio_http(3278)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_file(2487) kdemain: Done
kio_http(3275)/kio (TCPSlaveBase) KIO::TCPSlaveBase::disconnectFromHost:
kio_file(2488) kdemain: Done
QLocalSocket::waitForDisconnected() is not allowed in UnconnectedState

Comment 7 Dario Andres 2010-04-04 14:11:47 UTC

Looks like related to the SSL error messages described at bug 217742...

*** This bug has been marked as a duplicate of bug 217742 ***