442785 2021-09-21 21:18:50 +0000 Make it easier for users to file bugs on their distro when they run into distro-caused problems 2021-09-23 01:52:32 +0000 1 1 2 Applications Discover discover 5.22.4 Other Linux RESOLVED FIXED NOR normal --- 1 nate leinir aleixpol me sitter https://invent.kde.org/plasma/discover/commit/f1bea6c3938fbb49e1661e029c7061d131b60671 5.24 0 oldest_to_newest 2062851 0 nate 2021-09-21 21:18:50 +0000 In Discover, many issues are caused by distro packaging issues, yet people file bug reports against Discover anyway. A recent example is Bug 442654. The reporter even included a screenshot that shows a dialog with the text, "Report this to your distribution's packagers!" Clearly users don't know what this means, or are too lazy to do so compared to filing a bug report on Discover. To make this happen less often, I think we need to add a button that opens a distro-provided bug tracking URL anywhere we display this message. That way users have a clear path forward: click on the "file a bug" button, and that button just so happens to take them to a distro bug tracker, rather than KDE's bug tracker. We could make the URL a CMake variable that is required for configuration, so that distros would add a URL there. 2063006 1 sitter 2021-09-22 09:21:12 +0000 https://api.kde.org/frameworks/kcoreaddons/html/classKOSRelease.html#a2d753043e224dd9fc185830f8660c491 2063128 2 nate 2021-09-22 15:12:08 +0000 How lovely! You thought of everything. 2063176 3 bug-janitor 2021-09-22 17:51:48 +0000 A possibly relevant merge request was started @ https://invent.kde.org/plasma/discover/-/merge_requests/164 2063254 4 aleixpol 2021-09-23 01:52:32 +0000 Git commit f1bea6c3938fbb49e1661e029c7061d131b60671 by Aleix Pol Gonzalez, on behalf of Nate Graham. Committed on 23/09/2021 at 01:50. Pushed by ngraham into branch 'master'. Make it easier to file distro bugs Discover currently tells users to file bug reports against their distro in a few places, but doesn't tell users how to do so, and in any event is often is bit cagey about what exactly the error is. As a result, we still often get bug reports against Discover that are distro issues which we can't do anything about. This wastes developer and bug triager time in KDE, frustrates users by giving them the run-around, and makes Discover look bad in cases where the problem is someone else's fault. This commit attempts to improve that situation by making the error messages clearer and also adding a big "Report this issue" button that users can click on which will take them to the bug report URL for their distro, not for Discover itself. FIXED-IN: 5.24 M +6 -2 discover/DiscoverObject.cpp M +7 -0 discover/qml/DiscoverWindow.qml M +18 -6 discover/qml/UpdatesPage.qml M +6 -0 libdiscover/resources/ResourcesModel.cpp M +2 -0 libdiscover/resources/ResourcesModel.h https://invent.kde.org/plasma/discover/commit/f1bea6c3938fbb49e1661e029c7061d131b60671